FatakPay Customer Care Number

FatakPay customer care number +91 92402 71272 is the one line that shows up on every official FatakPay listing, from the Play Store page to the App Store description. A second line, +91 92402 71271, sits beside it on the current app listings, and +91 99871 78747 is the number printed on the company’s contact page. All three reach the same support team at FatakPay Digital Private Limited in Bhandup West, Mumbai. For anything you’d like in writing, the address is help@fatakpay.com, and the company says it usually replies within 24 to 48 hours.

FatakPay works a little differently from a bank, though. It arranges loans that are actually issued by partner NBFCs, so knowing who your lender is can shorten the path to an answer.

FatakPay Support Details at a Glance

Three Numbers, One Support Desk

People often wonder which of the three numbers to dial. In practice it doesn’t matter much. They’re regular Mumbai mobile numbers rather than 1800 toll-free lines, so normal call rates apply, and they route to the same customer support team.

A few habits make the call shorter:

• Call from the mobile number registered on your FatakPay account. The agent can pull up your profile straight away instead of verifying you by other details.
• Keep your Loan ID open in the app before you dial.
• If one line is busy around lunchtime or early evening, try the other. With consecutive numbers like 92402 71271 and 92402 71272, it’s easy to switch.

For anything involving money (a repayment not showing, a refund, a foreclosure amount), email is the better first step. It gives you a timestamped record and lets you attach proof in one go.

Who Actually Lent You the Money

FatakPay describes itself as a Loan Service Provider. It handles the app, onboarding, KYC and customer support, while the loan itself is approved and disbursed by a regulated NBFC. The company operates through its own RBI-registered NBFC subsidiary, FDPL Finance Pvt Ltd, and also works with several other lending partners.

Your lender’s name appears on the Key Fact Statement and loan agreement you accepted in the app. It’s worth a two-minute look, because each lender has its own grievance officer, and for a question about interest calculation or a loan closure certificate, the lender is the final authority.

The partner NBFCs listed on FatakPay’s grievance page:

Start with FatakPay’s own support either way. It handles servicing on the lender’s behalf and can resolve most questions without you needing to contact the NBFC.

Writing to help@fatakpay.com So It’s Solved in One Reply

Most back-and-forth on email happens because the first message is missing one detail. Put these in the opening mail and the support team can act on it immediately:

• Your full name, registered mobile number and Loan ID in the first line
• A one-sentence description of the problem in the subject, such as “EMI paid on 5 Oct not reflecting – Loan ID XXXX”
• Proof that matches the issue (see below)

What to attach depends on what’s gone wrong:

One small tip for repayment issues: the UTR number is the twelve-digit reference your bank generates for every UPI or IMPS transfer. It’s the single fastest way for any lender to trace a payment, and it’s visible in your banking app under transaction details.

When the First Reply Doesn’t Settle It

FatakPay runs a three-level grievance process, and each level only opens once you’ve used the one before it. That’s why your original complaint email matters: it’s your reference for every step after.

• Customer support at help@fatakpay.com or any of the customer care numbers. Note the date you wrote in.
• Grievance Redressal Officer, Ms. Adv. Varsha Manoharan, at escalation@fatakpay.com or +91 90760 96209, if you haven’t heard back or the answer didn’t resolve the issue.
• Senior Manager, Ajit Kumar, through the senior escalation desk at grievance@fatakpay.com or +91 90760 95809, if the first two steps haven’t settled it.

When you escalate, forward your earlier email chain rather than starting a new thread. The officer can see the whole history in one place and doesn’t have to ask you to repeat yourself.

Since FatakPay’s lending partners are RBI-regulated, borrowers also have the Reserve Bank’s Integrated Ombudsman Scheme available. If a complaint to the lender isn’t resolved within 30 days, you can file it free of charge on the RBI’s Complaint Management System at cms.rbi.org.in. Very few cases need to go this far, but it’s useful to know the option exists.

Salary Advance Through Your Employer

FatakPay also runs an employee financial wellness programme where companies sign up so their staff can draw an advance on earned salary before payday. If you use FatakPay this way, repayment is usually linked to your salary cycle.

For questions about how much you can draw or when the deduction happens, FatakPay support is still the right contact. Your HR team can confirm enrolment, but the advance itself is serviced through the app. Companies interested in offering the programme can reach out through the employer section on fatakpay.com.

Gold, Silver and Insurance Questions

Beyond loans, the FatakPay app sells 24K digital gold and silver starting at ₹10 through the Niwish Trust Network, with vault storage and home delivery on redemption. It also distributes insurance through an IRDAI-regulated arm, and runs a FatakCoins rewards and Refer n Earn programme.

The same help@fatakpay.com address handles these products. Mention the product name in your subject line (“Digital gold redemption – order ID…”) so your mail reaches the right team rather than the loans queue.

Staying Safe When You Contact Support

The official FatakPay numbers are the ones published in the app, on fatakpay.com, and on the app store listings. Sticking to those keeps your account secure.

• FatakPay support will never ask for your UPI PIN, card CVV or full OTP to “verify” a payment.
• Make repayments only inside the FatakPay app or through the payment link it sends, not to a personal UPI ID shared over a call.
• If you get a call claiming to be FatakPay and something feels off, hang up and call back on 92402 71272 yourself.
• Save the official numbers in your contacts under “FatakPay Support” so you recognise genuine calls.

FAQs

Q1. What is the FatakPay customer care number?

You can call FatakPay on +91 92402 71272, +91 92402 71271 or +91 99871 78747.

Q2. What is the FatakPay customer care email ID?

The customer support email is help@fatakpay.com.

Q3. Is FatakPay customer care toll-free?

No, the FatakPay numbers are regular mobile numbers, so standard call charges apply.

Q4. How long does FatakPay take to reply to an email?

FatakPay says it generally responds within 24 to 48 hours.

Q5. Who is the FatakPay grievance officer?

The Grievance Redressal Officer is Ms. Adv. Varsha Manoharan, reachable at escalation@fatakpay.com or +91 90760 96209.

Q6. How do I escalate a complaint with FatakPay?

Start with help@fatakpay.com, then write to escalation@fatakpay.com, and finally to the senior escalation desk at grievance@fatakpay.com.

Q7. Where is the FatakPay office located?

The office is at Office No. 23, 2nd Floor, Der Deutsche Parkz, Subhash Nagar Road, near Nahur (W) Station, Bhandup West, Mumbai 400078.

Q8. Is FatakPay a lender or an app?

FatakPay is a Loan Service Provider, and loans are approved and disbursed by RBI-registered NBFC partners such as its subsidiary FDPL Finance.

Q9. How do I find out which NBFC gave me my FatakPay loan?

The lender’s name is shown in the Key Fact Statement and loan agreement inside the FatakPay app.

Q10. How can I get my FatakPay loan closure certificate?

Email help@fatakpay.com with your Loan ID and final payment date to request the closure certificate or NOC.