Sunflame Customer Care Number

Sunflame customer care number searches usually start with something going wrong in the kitchen: a burner that won’t catch, a chimney that has lost its pull, or a geyser that turns lukewarm on the first cold morning of winter. For all of these, Sunflame’s service team takes calls on +91 98109 97700 and +91 99710 05544, seven days a week. Complaints can also go in writing to customercare@sunflame.com.

The brand has changed hands in recent years, though. Sunflame is now part of the V-Guard family, and online repair requests are filed through a Sunflame page on V-Guard’s website. Knowing that one detail saves a lot of searching.

Sunflame Support Overview

Which Contact Handles What

Sunflame splits its support across a few channels, and using the right one gets you to the right desk. A repair complaint sent to the sales inbox will get forwarded eventually, but it costs a day or two.

These are regular mobile numbers rather than 1800 toll-free lines, so normal call charges apply. The Sunday hours are worth remembering. Many kitchen appliance faults show up during weekend cooking, and Sunflame’s line stays open until 6 pm on Sundays, which isn’t true of every appliance brand.

Booking a Repair Online Through V-Guard

V-Guard Industries, the Kochi-based electricals company, acquired Sunflame in 2023. Since then, Sunflame’s online complaint registration has moved onto V-Guard’s systems. The “Register Complaint” link on sunflame.com takes you straight to vguard.in/sunflame/register-complaint.

It’s still a Sunflame service request. You’re only filing it on a different website. Before you start, keep these at hand:

• The model name and number, usually on a sticker under a gas stove, inside the chimney body, or on the side of a water heater
• Your invoice or bill, along with the purchase date and dealer name
• The warranty card, if the product came with one
• A clear one-line description of the fault, such as “right burner flame uneven” or “chimney auto-clean light blinking”
• Your full address with a landmark and a mobile number where the technician can reach you

Write down the complaint number you receive. When you call back to check on progress, quoting that number lets the agent pull up your request in seconds.

Warranty Cover by Product Type

Sunflame’s warranty differs by category, and the product listings on its own website spell out the headline cover for current models. Here’s how it typically looks:

Always confirm against the warranty card in the box, since cover can vary by model and by when you bought it. A few points help a claim go smoothly:

• Keep the invoice. Service centres generally need proof of purchase to confirm warranty status.
• For a chimney, the five-year motor cover is the part most people end up using. If the motor hums but suction drops, mention the motor specifically when you register the complaint.
• Photograph the warranty card and the model sticker on the day you install the product. Kitchen grease makes stickers hard to read within a year or two.

Bought on sunflame.com? Returns, Refunds and Cancellations

Orders placed directly on Sunflame’s website follow a separate policy from dealer purchases. The key points:

• You can cancel any time before the order is dispatched, either from the My Orders section or by calling customer support.
• After dispatch, call the support numbers to request cancellation. If delivery is still attempted, you can refuse the parcel.
• Returns can be raised within 10 days of delivery through the return/exchange button in My Orders.
• Don’t accept a package with a broken seal or damaged outer box. Accepting it rules out return claims for physical damage, wrong items or missing accessories.
• Sunflame may ask for photos or a short video of the defect. The video limit is 60 seconds or 2 MB, so trim it on your phone before sending.
• The product must go back with its box, MRP tag, user manual, warranty card and all accessories.
• Refunds go to the original payment method within 7 to 10 business days after verification. Cash on Delivery orders are refunded to a bank account you provide.
• Returns aren’t accepted for a wrong model or colour that the customer chose by mistake, so double-check burner count and chimney width (60 cm, 75 cm or 90 cm) before ordering.

That last point catches more buyers than any other. A 90 cm chimney over a two-burner hob, or a 60 cm one over a wide four-burner stove, is a sizing choice rather than a defect, so measure your hob before you click “Buy Now”.

Quick Checks Before You Call

Some kitchen faults have simple causes that you can check in a couple of minutes. If none of these help, register the complaint and let a technician take over.

Gas stove or hob

• Make sure each burner cap sits flat and centred on its base. A cap that’s slightly tilted gives an uneven, yellow or lifting flame.
• After cleaning, let the burner parts dry completely. Water trapped in the ports can stop ignition for a while.

Chimney

• If suction feels weak on a baffle-filter model, wash the filters in warm soapy water. Grease build-up is the most common cause.
• On auto-clean models, check whether the oil collector cup is full before assuming a fault.

Water heater

• Check the thermostat knob setting and the power socket before booking a visit. A switch that’s been knocked off is easy to miss.

Smell gas anywhere in the kitchen?
 Turn off the cylinder regulator, open the windows, and avoid switching any electrical appliance on or off. Then call your LPG distributor or the national LPG emergency number, 1906. Book the Sunflame service visit only after the area is safe.

Finding a Dealer or Asking About a Product

The Store Locator on sunflame.com lists authorised dealers by city. Buying from an authorised dealer makes the warranty easier to claim, because the dealer’s invoice is recognised straight away by the service network.

For questions before buying (which chimney suits an open kitchen, whether a hob needs a granite cut-out, which cooker size works for a family of four), the product enquiry line at +91 92894 46888 is the one to call. It’s staffed by people who know the range, rather than the repair desk.

FAQs

Q1. What is the Sunflame customer care number?

You can call Sunflame customer service on +91 98109 97700 or +91 99710 05544.

Q2. What are Sunflame customer care timings?

The service line works from 9 am to 7 pm Monday to Saturday, and 9 am to 6 pm on Sunday.

Q3. What is the Sunflame customer care email ID?

Consumer complaints go to customercare@sunflame.com, and website order queries go to sf.care@sunflame.com.

Q4. Is Sunflame customer care toll-free?

No, Sunflame’s customer service numbers are regular mobile numbers, so standard call charges apply.

Q5. How do I register a complaint for a Sunflame product online?

Use the Register Complaint link on sunflame.com, which opens Sunflame’s complaint page on the V-Guard website.

Q6. Is Sunflame owned by V-Guard?

Yes, Sunflame became part of the V-Guard group in 2023.

Q7. What is the warranty on a Sunflame chimney?

Current Sunflame chimneys typically carry 1 year comprehensive warranty and 5 years on the motor.

Q8. How many days do I get to return a Sunflame product bought online?

You can raise a return request within 10 days of delivery for orders placed on sunflame.com.

Q9. How long does a Sunflame refund take?

Refunds are processed within 7 to 10 business days after the return is verified.

Q10. Where is Sunflame’s head office?

Sunflame’s registered office is at Mundka Industrial Area, Village Ghevra, West Delhi 110041.