Gramin bank customer care number depends on which of India’s 28 regional rural banks holds your account. Since the “One State, One RRB” merger took effect on 1 May 2025, almost every state has a single gramin bank, which makes the right helpline far easier to find than it was when Uttar Pradesh alone had three. Your passbook, cheque book or debit card names your bank. Match it to the state-wise list below and you have your number.
One more shortcut is worth knowing before you scroll. Gramin banks that share a sponsor bank often share helpline numbers too, so even if a number for your bank isn’t printed anywhere handy, your sponsor bank’s family usually gives it away.
Gramin Banks in India: Quick Facts
| Detail | Information |
| Official name | Regional Rural Banks (RRBs), commonly called gramin or grameena banks |
| Number of gramin banks | 28 (26 states and 2 Union Territories) |
| Branch network | More than 22,000 branches across about 700 districts |
| Merger date | 1 May 2025 (fourth phase of RRB amalgamation, reducing 43 banks to 28) |
| Ownership | Government of India 50%, sponsor bank 35%, state government 15% |
| Governing law | Regional Rural Banks Act, 1976 |
| First gramin bank | Prathama Bank, Moradabad, set up on 2 October 1975 |
| Common toll-free line, SBI-sponsored banks (ATM and card issues) | 1800 532 7444, 1800 833 1004, 1800 123 6230 |
| Common toll-free line, several PNB-sponsored banks | 1800 180 7777 |
| Cyber fraud helpline | 1930 (national) |
| Official website format | [bankname].bank.in |
| Escalation outside the bank | RBI Complaint Management System, cms.rbi.org.in |
State-Wise Gramin Bank Customer Care Numbers
Every gramin bank below is listed with its sponsor bank, because that’s the detail that explains most of the shared numbers. Where a bank’s helpline couldn’t be confirmed, the official website is given instead. Each bank’s site carries its current contact page.
| State / UT | Gramin Bank | Sponsor Bank | Customer Care Number | Website |
| Andhra Pradesh | Andhra Pradesh Grameena Bank | Union Bank of India | 1800 425 6708 (toll-free); WhatsApp 90902 90912 | apgb.bank.in |
| Arunachal Pradesh | Arunachal Pradesh Rural Bank | State Bank of India | See website | aprb.bank.in |
| Assam | Assam Gramin Bank | Punjab National Bank | See website | agvb.bank.in |
| Bihar | Bihar Gramin Bank | Punjab National Bank | 1800 180 7777 (toll-free); WhatsApp 92120 38603 | bgb.bank.in |
| Chhattisgarh | Chhattisgarh Rajya Gramin Bank | State Bank of India | 1800 233 2300; ATM 1800 123 6230 / 1800 833 1004; care@crgb.bank.in | crgb.bank.in |
| Gujarat | Gujarat Gramin Bank | Bank of Baroda | 079-6827 1260; missed call 78299 77711 | ggb.bank.in |
| Haryana | Haryana Gramin Bank | Punjab National Bank | See website | shgb.bank.in |
| Himachal Pradesh | Himachal Pradesh Gramin Bank | Punjab National Bank | See website | hpgb.bank.in |
| Jammu & Kashmir | Jammu and Kashmir Grameen Bank | J&K Bank | 1800 889 0457 (toll-free, digital services) | jkgrameen.bank.in |
| Jharkhand | Jharkhand Gramin Bank | State Bank of India | See website | jrgbank.bank.in |
| Karnataka | Karnataka Grameena Bank | Canara Bank | 1800 102 5250, 1800 103 8210, 1800 890 6766 (toll-free); HO 08392-236406 | karnatakagb.bank.in |
| Kerala | Kerala Grameena Bank | Canara Bank | 1800 425 4000 (toll-free) | kgb.bank.in |
| Madhya Pradesh | Madhya Pradesh Gramin Bank | Bank of India | 1800 233 6295 (toll-free) | mpgb.bank.in |
| Maharashtra | Maharashtra Gramin Bank | Bank of Maharashtra | 1800 233 1765 (toll-free) | mahagramin.bank.in |
| Manipur | Manipur Rural Bank | Punjab National Bank | See website | manipurrural.bank.in |
| Meghalaya | Meghalaya Rural Bank | State Bank of India | See website | meghalayaruralbank.bank.in |
| Mizoram | Mizoram Rural Bank | State Bank of India | See website | mrb.bank.in |
| Nagaland | Nagaland Rural Bank | State Bank of India | See website | nrb.bank.in |
| Odisha | Odisha Grameen Bank | Indian Overseas Bank | 033-6902 6902; WhatsApp 77770 09248 | odishabank.bank.in |
| Puducherry | Puducherry Grama Bank | Indian Bank | See website | pygb.bank.in |
| Punjab | Punjab Gramin Bank | Punjab National Bank | 1800 180 7777 (toll-free, 24×7); WhatsApp 85120 11115; pgb@pgb.bank.in | pgb.bank.in |
| Rajasthan | Rajasthan Gramin Bank | State Bank of India | ATM 1800 532 7444 / 1800 833 1004 / 1800 123 6230; WhatsApp 87501 87504 | rgb.bank.in |
| Tamil Nadu | Tamil Nadu Grama Bank | Indian Bank | See website | tngb.bank.in |
| Telangana | Telangana Grameena Bank | State Bank of India | 99977 79901; ATM 1800 532 7444; card block 81065 73542 | tgb.bank.in |
| Tripura | Tripura Gramin Bank | Punjab National Bank | See website | tripuragramin.bank.in |
| Uttar Pradesh | Uttar Pradesh Gramin Bank | Bank of Baroda | 1800 180 0225, 1800 102 0304, 1800 180 7777 (toll-free, 10 am–5 pm) | upgb.bank.in |
| Uttarakhand | Uttarakhand Gramin Bank | State Bank of India | 0135-2710660; ATM 1800 532 7444; missed call 92120 05002 | ukgb.bank.in |
| West Bengal | West Bengal Gramin Bank | Punjab National Bank | 1800 180 7777 (toll-free) | wbgb.bank.in |
Why Some Gramin Banks Share the Same Number
Look down the table and two numbers keep turning up. That isn’t a mistake.
Gramin banks run their ATM networks and card systems on their sponsor bank’s technology. So the SBI-sponsored banks in Rajasthan, Telangana, Uttarakhand and Chhattisgarh all list the same trio of ATM helplines: 1800 532 7444, 1800 833 1004 and 1800 123 6230. Call any of them to block a lost card or report cash that didn’t come out of an ATM.
On the PNB side, 1800 180 7777 serves Punjab Gramin Bank, West Bengal Gramin Bank and Bihar Gramin Bank. It even survives inside Uttar Pradesh Gramin Bank, as the line for customers of the former Prathama UP Gramin Bank, which PNB used to sponsor.
The practical takeaway:
- If you can’t find your gramin bank’s helpline, check which bank sponsors it. The same family of numbers often works.
- ATM and card numbers are best for card blocking and failed ATM withdrawals.
- For loans, KYC, passbook or account-opening questions, your own branch still knows your file best.
Uttar Pradesh: Three Numbers, One Bank
Uttar Pradesh Gramin Bank was formed from Baroda U.P. Bank, Aryavart Bank and Prathama U.P. Gramin Bank, and it has kept a separate toll-free line for each group of customers. The bank labels them with an “e” prefix, meaning “erstwhile”.
| If your account was originally with | Call |
| Baroda U.P. Bank (e-BUPB) | 1800 180 0225 |
| Aryavart Bank (e-AB) | 1800 102 0304 |
| Prathama U.P. Gramin Bank (e-PUPGB) | 1800 180 7777 |
The lines work from 10 am to 5 pm. The head office is on the 2nd and 3rd floors of the NBCC Commercial Complex, Vardan Khand, Gomti Nagar Extension, Lucknow. Calling the line that matches your original bank gets you to someone with access to your old account records straight away.
After the Merger: Account Numbers, IFSC and Cheque Books
The 2025 merger changed more than names. In several states, customers received new IFSC codes, and in some cases new account numbers. A few things are worth checking if you haven’t already:
- Rajasthan: customers of the former Baroda Rajasthan Kshetriya Gramin Bank can get their new account number by sending ONRF <old account number> by SMS to 92570 44793 from their registered mobile. You can also message “Hi” on WhatsApp to 87501 87504. If a government portal doesn’t accept the new IFSC yet, the bank allows the central IFSC RMGB0000901 for the time being.
- Karnataka: new cheque books carry IFSC codes starting with PKGB. Older cheque books with the former bank’s name and MICR have a limited validity, so it’s worth swapping them at your branch.
- Everywhere: if a salary credit, pension, PM-Kisan instalment or DBT payment uses your old IFSC, update it with the department. Payments usually still arrive during the changeover, but updating avoids a failed credit later.
Official websites have also moved to the .bank.in domain under RBI guidelines. Any gramin bank page ending in .bank.in is genuine, which is a simple check before you enter internet banking details.
Getting a Complaint Resolved
Gramin banks follow the same grievance structure as other scheduled banks. Most issues settle at the first step.
- Your branch. Speak to the branch manager or write to the branch email listed on your bank’s website. Branches handle KYC, passbook, loans and nominations directly.
- Toll-free line or online portal. Karnataka Grameena Bank, for example, takes complaints through its toll-free numbers and its Public Grievance Redressal System portal. Chhattisgarh Rajya Gramin Bank lets you track a complaint online using your grievance ID and mobile number.
- Regional office, then head office. Addresses are on each bank’s “Contact Us” page.
- RBI Ombudsman. If the bank hasn’t resolved your complaint within 30 days, you can file it free on cms.rbi.org.in under the RBI Integrated Ombudsman Scheme.
For any unauthorised transaction, call 1930 or report it on cybercrime.gov.in right away, and inform your bank the same day. Quick reporting gives you the strongest protection under RBI’s rules on customer liability.
Balance Checks Without Calling Anyone
Many gramin bank customers call customer care just to check a balance. A missed call is faster:
- Gujarat Gramin Bank: 78299 77711
- Odisha Grameen Bank: 80 1010 6686
- Telangana Grameena Bank: 92780 31313
- Andhra Pradesh Grameena Bank: 90902 90912
- Uttarakhand Gramin Bank (missed call alerts): 92120 05002
Use the mobile number registered with your account. In some banks, such as Telangana Grameena Bank, the service has to be activated at your branch first with a short form.
FAQs
Q1. What is the gramin bank customer care number?
Each gramin bank has its own number, for example 1800 180 7777 for Punjab Gramin Bank and 1800 102 5250 for Karnataka Grameena Bank.
Q2. How many gramin banks are there in India now?
There are 28 regional rural banks across 26 states and 2 Union Territories since 1 May 2025.
Q3. What is the Uttar Pradesh Gramin Bank toll-free number?
It’s 1800 180 0225 for former Baroda U.P. Bank customers, 1800 102 0304 for Aryavart Bank, and 1800 180 7777 for Prathama U.P. Gramin Bank.
Q4. What is the Bihar Gramin Bank customer care number?
Bihar Gramin Bank customers can call the toll-free number 1800 180 7777.
Q5. How do I block my gramin bank ATM card?
SBI-sponsored gramin banks use 1800 532 7444, 1800 833 1004 or 1800 123 6230, while PNB-sponsored banks such as Punjab and West Bengal use 1800 180 7777.
Q6. Is the gramin bank customer care number toll-free?
Most are toll-free 1800 numbers, but a few banks like Gujarat and Odisha Grameen Bank list regular landline numbers.
Q7. How do I find my new account number after the gramin bank merger?
Check your passbook or SMS updates, or ask your branch; Rajasthan Gramin Bank customers can also SMS ONRF with their old account number to 92570 44793.
Q8. Where can I complain if my gramin bank doesn’t resolve my issue?
After 30 days without a resolution, you can file a free complaint with the RBI Ombudsman at cms.rbi.org.in.
Q9. How can I check my gramin bank balance by missed call?
Give a missed call from your registered mobile to your bank’s balance number, such as 78299 77711 for Gujarat Gramin Bank.
Q10. Is a gramin bank a government bank?
Yes, gramin banks are owned by the Government of India, a sponsor public sector bank and the state government in a 50:35:15 ratio.
