Connect broadband customer care number for most subscribers is just three digits long: 198. Dial it from a Connect landline and it reaches the fault desk free of charge, whether the internet has dropped, the speed has crawled, or the phone line has gone dead. From a mobile or any non-Connect phone, the same team answers on 0172-5055355, and billing or plan questions go to 0172-5050505.
Connect is the broadband and fixed-line brand of Quadrant Televentures Ltd (formerly HFCL Infotel), based in Mohali. It launched in Punjab in 2000 and has grown into a fibre network covering more than 113 Punjab towns, along with Chandigarh, Haryana and Himachal Pradesh. Its support system has a few layers, and knowing which number belongs to which layer saves a lot of hold time.
Connect Broadband Support Overview
| Detail | Information |
| Brand / Company | Connect / Quadrant Televentures Ltd (formerly HFCL Infotel Ltd) |
| Technical faults, from a Connect line | 198 (toll-free) |
| Technical faults, from any other phone | 0172-5055355 |
| Billing, plans and schemes, from a Connect line | 199 |
| Billing, plans and schemes, from any other phone | 0172-5050505 |
| Enterprise solutions (from a Connect line) | 1999 |
| VAS deactivation | 155223 (toll-free) |
| DND / NCPR helpline | 1909 |
| Directory assistance (from a Connect line) | 197 |
| New connection | Missed call to 1800-137-1234 |
| Customer care email | customercare@connectbroadband.in |
| Appellate Authority | Ms. Archana Sharma, 0172-5013060, appellate.authority@connectbroadband.in |
| Appellate Authority hours | Monday to Friday, 9:30 am to 6 pm |
| Fax | 0172-5091920 |
| Corporate office | B-71, Industrial Area, Phase VII, Mohali, Punjab 160055 |
| Corporate office phone | 0172-5090000 |
| Self-service | Connect Broadband app (Android and iOS) and the online selfcare login |
| Service areas | Punjab, Chandigarh, Haryana, Himachal Pradesh |
| Website | connectbroadband.in |
Short Codes Work Only From a Connect Phone
Connect’s three- and four-digit helplines (198, 199, 1999, 197) are network short codes. They connect only when you dial from a Connect landline. Try 198 from a Jio or Airtel mobile and it simply won’t go through.
That matters most during an outage, because the Connect landline is often the very thing that’s down. In that case, use the full numbers:
| What You Need | From a Connect Landline | From a Mobile or Any Other Phone |
| Internet down, slow speed, landline fault | 198 | 0172-5055355 |
| Bill, plan change, scheme details | 199 | 0172-5050505 |
| Leased line, MPLS, business services | 1999 | 0172-5050505 |
| Stop a value-added service | 155223 | 155223 |
| Block promotional calls and SMS | 1909 | 1909 |
A simple habit helps here. Save 0172-5055355 in your mobile as “Connect Fault” the day your connection is installed. When the router lights go red at 11 pm, you won’t be hunting for it.
Note the Docket Number Every Time
Every complaint you register with Connect gets a unique docket number. It’s the most useful thing you’ll receive from the call, because every later step depends on it.
- Write it down along with the date and time you called.
- When you call back, give the docket number first so the agent can open your existing complaint instead of logging a fresh one.
- If you email customercare@connectbroadband.in, put the docket number in the subject line along with your Connect number or broadband ID.
- An appeal to the Appellate Authority asks for the docket number and the date you complained, so you’ll need it if things go further.
Service Timelines Connect Commits To
Connect’s Telecom Consumer Charter lists the timelines it promises under TRAI’s quality-of-service rules. These help you judge when a complaint is simply in progress and when it’s worth escalating.
| Service | Promised Timeline |
| New broadband activation | Within 15 days (subject to technical feasibility) |
| New landline connection | Within 7 days (subject to technical feasibility) |
| Broadband or landline fault repair | Within 3 days |
| Shifting a landline connection | Within 3 days |
| Closing a landline connection | Within 7 days |
| Billing complaint resolution | Within 4 weeks |
| Credit or waiver after a billing complaint is resolved | Within 1 week |
| Broadband deposit refund after closure | Within 45 days |
| Calls answered by an agent | 95% or more within 90 seconds |
The charter also makes a few commitments that are handy to know when changing plans:
- No migration fee for moving to another tariff plan
- No increase in any part of your tariff for six months from the date you join a plan
- No service charged without your consent
Taking a Complaint to the Appellate Authority
Connect uses a two-stage system: the contact centre and showrooms first, then the Appellate Authority. If your complaint isn’t resolved within the promised time, or you aren’t satisfied with the outcome, you can appeal.
Here’s how it works:
- Download the appeal form from connectbroadband.in, or collect it from any zonal office or Connect store.
- Fill in your name and contact details, Connect number or broadband ID, city, the nature of the complaint (billing, fault repair, activation, disconnection and so on), and your docket number with the complaint date.
- Add a short statement of facts and what you’re asking for, with copies of bills or screenshots that support it.
- Sign the form and the verification section, and submit it in duplicate.
- Send it by email to appellate.authority@connectbroadband.in, by fax to 0172-5091920, by post or courier, or hand it in at the Mohali office.
The Appellate Authority, Ms. Archana Sharma, is available Monday to Friday from 9:30 am to 6 pm on 0172-5013060. Under the charter, appeals are decided within 39 days. You can also ask to be excused from appearing in person, in which case the appeal is decided on the documents you submit.
Subscribers also retain their right to approach the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Zonal Offices and Connect Stores
Connect runs zonal offices in the main Punjab cities, plus a wide network of Connect stores and “Planet Connect” showrooms for bill payments, plan changes and paperwork. The store list for each district is on the Locate a Store page of the website.
| Zone | Address | Phone |
| Amritsar | SCO 44, Nagpal Tower 2, District Shopping Complex, Ranjit Avenue, Amritsar 143001 | 0183-5094327, 0183-5094121 |
| Chandigarh | B-71, Industrial Area, Phase VII, Mohali 160055 | 0172-5090000 |
| Jalandhar | KM Stone 8, GT Road, Paragpur, Jalandhar 144005 | 0181-5080244 |
| Ludhiana | 3rd Floor, Elite Arcade, Mall Road, Ludhiana 141001 | 0161-5010083 |
| Patiala | SCO 10, First Floor, Chotti Baradari, The Mall, Patiala 147001 | 0175-5000700, 0175-5000182 |
Closing or Shifting Your Connection
Disconnections are where small paperwork details make the biggest difference. Connect’s terms ask for a written notice of 7 days, and the notice has to be received by Connect, so a phone call alone isn’t enough.
- Send your closure request by email to customercare@connectbroadband.in or hand it in at a zonal office, and keep the acknowledgement or docket number.
- Return the router, splitter, adapter and any other equipment Connect provided. These remain Connect’s property, and returning them in working condition keeps your final bill clean.
- Ask for a receipt when you hand the equipment back. A store stamp with the date is ideal.
- Clear the final bill. Your security deposit refund follows within 45 days of closure for broadband connections.
- Moving house within Connect’s coverage area? Request a shift instead of a closure. Landline shifts are promised within 3 days, and you keep your number and plan.
Managing Your Account Without Calling
Plenty of everyday tasks don’t need a call at all:
- The Connect Broadband app on Android and iOS lets you check your plan, pay bills and look at upgrade options.
- The selfcare login on connectbroadband.in shows bills and account details.
- Bills can also be paid through BBPS-enabled apps by choosing Connect Broadband as the biller.
- For a new connection, a missed call to 1800-137-1234 gets a sales executive to call you back.
- Fibre plans are listed city by city on the website for Amritsar, Chandigarh, Jalandhar, Ludhiana and Patiala, along with DSL, voice, live TV and OTT packs.
FAQs
Q1. What is the Connect broadband customer care number?
Dial 198 from a Connect landline, or 0172-5055355 from any other phone, for technical complaints.
Q2. What is the Connect broadband billing number?
Call 199 from a Connect line or 0172-5050505 from a mobile for billing, plan and scheme questions.
Q3. Is Connect broadband customer care toll-free?
Yes, 198 is toll-free from a Connect line, while the 0172 numbers are charged at normal rates.
Q4. What is the Connect broadband customer care email ID?
The customer care email is customercare@connectbroadband.in.
Q5. How do I get a new Connect broadband connection?
Give a missed call to 1800-137-1234 and a Connect executive will call you back.
Q6. How long does Connect take to fix a broadband fault?
Connect commits to repairing broadband and landline faults within three days.
Q7. Who is the Appellate Authority for Connect broadband?
Ms. Archana Sharma is the Appellate Authority, reachable at 0172-5013060 or appellate.authority@connectbroadband.in.
Q8. How do I disconnect my Connect broadband connection?
Give 7 days’ written notice by email or at a zonal office, and return the router and other equipment.
Q9. How long does Connect take to refund the security deposit?
Broadband deposit refunds are made within 45 days after the connection is closed.
Q10. Where is the Connect broadband head office?
The corporate office is at B-71, Industrial Area, Phase VII, Mohali, Punjab 160055.
